Insight into sales mastery and competition wins
In December 2022, we were heavily focused on sales performance mastery to increase your chance of conversions for 2023.
With competition in retail and B2C industries increasing, you must maintain a competitive edge to keep you ahead of the curve. If you want to kick-start your year and position your business for success, we think you might like our popular articles from last month.
Here’s a roundup of the blogs and insights we published to help you refine your sales strategy and outperform your competition.
What is a sales performance review?
Are you curious about what’s included in a sales performance review? If you’re like most managers, you hear the term a lot but wonder how these look like in different B2C businesses. Check out our latest article. It looks at sales performance review examples for frontline teams so you can understand what should be included to achieve the best results.
The biggest challenges for B2C sales managers; do you face these too?
Employees delivering inconsistent information to customers
Sales associates not following your ideal customer journey
Staff not handling customer objections correctly
Not having a clear coaching structure
Seeing common challenges but not being able to include them in training quickly
Staff not feeling appreciated or valued
Sales associates not having proper guidance to help them succeed
Not being able to clearly track progression which stunts growth
6 key features of the best sales performance management tools
Sales performance management tools are vital for refining performance and increasing conversions, but what features should you look out for? If you’re interested in one for your business but aren’t sure where to start, discover the six key features crucial for selling success.
“Coaching is unlocking a person’s potential to maximise their own performance. It is helping them to learn rather than teaching them.”
Timothy Gallwey
3 of the best sales performance coaching tools for retail teams
Are you tired of watching your sales associates make the same mistakes that are costing you sales? Do you feel like you’re going around in circles, and no one seems to be listening? Then perhaps it’s time you invested in a sales performance coaching tool. Discover the three best tools here.
And in other exciting news for 2022
We impressed the judges with our presentation for the 2023 Learning Awards. We worked with Victoria’s Secret to show the panel how Victoria's Secret dramatically improved customer experience with the help of our employee observation tool - Review.
They loved the concept and the results Victoria’s Secret achieved and announced us as finalists for the Learning Impact Award.
The Learning Impact Award is presented to a company that has created a learning programme that has produced tangible business results.
The final awards ceremony will be held on the 16th of February, so watch this space to see if we are crowned winners.
