Winners for the Learning Impact Award with Victoria’s Secret
We've been awarded silver for the Learning Impact Award at the 2023 Learning Awards for our entry with Victoria's Secret.
The Learning Impact Award is presented to a company that has created a learning programme that has produced tangible business results.
Our entry showcased how Victoria’s Secret improved customer service and sales with the help of our employee observation App - Review. Read the full case study.
What is Review?
Review is a digital app which drives sales through “in the moment“ observations, store visits and retail audits. Managers can use the app to observe employee behaviour and map it to their ideal customer journey. Once the report has been completed, the user is presented with an action plan highlighting coaching areas to focus on next time. The more reports that are completed, the easier it is to see the performance gaps causing you to lose sales.
How did Victoria’s Secret use Review to improve customer service?
Victoria’s Secret used Review to determine which customer service areas were lacking. With the data, they could make a tailored training programme to strengthen the areas that needed improvement. They carried on using Review to measure their performance to see if their training efforts were working to improve sales and performance.
See how our award-winning sales training app can work for your business
If you’re tired of using products which don’t give you any return on investment, it’s time to try Review. We have a proven track record of increasing sales and can also improve your conversions.
Get in touch for a demo now, and we can quickly show you around the product and explain how it can finally resolve your sales struggles.
